The Social Contact Centre

to a social networking way of working through the eyes of a Contact Centre manager

Nadine Najla: Should you let Conversations in Social Media Direct your Business?


Link: Nadine Najla: Should you let Conversations in Social Media Direct your Business?

nadinenajla:

 

 

Here’s a question for you: Should you let conversations in social media direct your business?

 

If you’ve worked in the social media field, that seems like a pretty straightforward “yes”, right?

 

I mean, we’re always talking about how listening and responding is critical. Because we maintain…

 

 

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Written by greencontact

December 7, 2011 at 5:10 am

Posted in Articles

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