The Social Contact Centre

to a social networking way of working through the eyes of a Contact Centre manager

Rafael Knuth: How to Get Started in Social Media, Part 1: What’s the real value of social media?


Link: Rafael Knuth: How to Get Started in Social Media, Part 1: What’s the real value of social media?

knuth:

 

 

This blog series is a collection of answers to questions I’ve been asked by managers assigned to launch and run social media activities in their corporations. I’ll start with the most frequently asked ones and over time, move on to those addressing specific tools, techniques or platforms.

 

 

 

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Written by greencontact

December 7, 2011 at 5:00 am

Posted in Articles

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