The Social Contact Centre

to a social networking way of working through the eyes of a Contact Centre manager

Archive for December 2011

> 51% of adults turn to the Internet when searching for info on restaurants, bars, and clubs. Of thi


Pew Internet, “Where people get information about restaurants and other local businesses” (via stevespinello)

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Written by greencontact

December 16, 2011 at 2:39 am

Posted in Research


wendy92:

Moments in 2011 Social Media History <infographic>

Written by greencontact

December 7, 2011 at 8:57 am

Posted in Images

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Nadine Najla: Should you let Conversations in Social Media Direct your Business?


Link: Nadine Najla: Should you let Conversations in Social Media Direct your Business?

nadinenajla:

 

 

Here’s a question for you: Should you let conversations in social media direct your business?

 

If you’ve worked in the social media field, that seems like a pretty straightforward “yes”, right?

 

I mean, we’re always talking about how listening and responding is critical. Because we maintain…

 

 

Written by greencontact

December 7, 2011 at 5:10 am

Posted in Articles

Rafael Knuth: How to Get Started in Social Media, Part 1: What’s the real value of social media?


Link: Rafael Knuth: How to Get Started in Social Media, Part 1: What’s the real value of social media?

knuth:

 

 

This blog series is a collection of answers to questions I’ve been asked by managers assigned to launch and run social media activities in their corporations. I’ll start with the most frequently asked ones and over time, move on to those addressing specific tools, techniques or platforms.

 

 

 

Written by greencontact

December 7, 2011 at 5:00 am

Posted in Articles

Is Email Dead?


shiftsummit:

 

 

Love it or hate it, email is here to stay – all because your Facebook “home page” is starting to look a little ‘spamy’. The email newsletter stock has risen because of one simple reason… It’s in your INBOX! Take a look at look at this INFOGRAPHIC from VisibleGains

 

 

With 188 billionemail messages sent each day you might think email is a laggard to other social sharing platforms. We believe that email is here to stay if used the way it’s supposed to be!

 

 

Is Email Dead? [Infographic]

 

courtesy of Visible Gains

 

 

Written by greencontact

December 6, 2011 at 2:18 am

Posted in Images

What people look at on your Facebook page


Link: What people look at on your Facebook page

This shows a heat map for Facebook and Twitter showing what readers look at the most. Great insight for designers – clear that the profile pic is everything

Written by greencontact

December 2, 2011 at 2:27 am

Posted in Articles, Images

4.74 degrees of separation


Link: 4.74 degrees of separation

Here’s the detail on how Facebook usage is making the world a smaller place

Written by greencontact

December 2, 2011 at 2:18 am

Posted in Articles